FAQ
Trekell Art Supplies - Frequently Asked Questions
1. What products does Trekell Art Supplies offer?
Trekell Art Supplies offers a wide range of high-quality artist supplies, including paintbrushes, panels, surfaces, and accessories. Our products are crafted with meticulous attention to detail to meet the needs of professional artists and hobbyists alike.
2. Are Trekell paintbrushes suitable for all mediums?
Yes, our paintbrushes are designed to be versatile and suitable for various painting mediums, including oil, acrylic, watercolor, gouache, and more. Whether you're a traditional painter or experimenting with mixed media, our brushes deliver exceptional performance and durability.
3. Can I purchase Trekell products online?
Yes, you can conveniently purchase Trekell products online through our official website. Simply browse our catalog, add your desired items to the cart, and proceed to checkout. We offer secure payment options and worldwide shipping to ensure a seamless shopping experience. We are also available on Amazon, eBay and Etsy.
4. How do I choose the right paintbrush for my needs?
Choosing the right paintbrush depends on factors such as the painting technique, surface texture, and personal preference. Our website features detailed product descriptions and helpful guides to assist you in selecting the perfect brush for your specific requirements. Additionally, our customer support team is available to provide personalized recommendations and assistance.
5. Are Trekell products environmentally friendly?
At Trekell, sustainability is at the forefront of our values. Our commitment to eco-friendly practices is reflected in our use of Baltic Birch Plywood sourced from the Baltic region, known for its exceptional quality and responsible forestry management. Baltic Birch Plywood's dense composition and unique layering not only provide superior strength and stability but also contribute to its eco-friendly profile. Sourced from selectively harvested birch trees, this material promotes forest regeneration and biodiversity while minimizing environmental impact. By choosing Trekell products crafted with Baltic Birch Plywood, artists can create with confidence, knowing they're supporting sustainable practices and reducing their ecological footprint.
6. Does Trekell offer samples of its products?
While we receive numerous requests for free product samples, unfortunately, we are unable to fulfill them for everyone. However, we understand the importance of trying products before making a purchase decision. That's why we offer a "no questions asked" return policy. If you're not completely satisfied with your purchase, simply return it to us for a full refund or exchange. We want you to feel confident and happy with your Trekell experience!
7. How can I stay updated on new product releases and promotions?
To stay informed about the latest news, product releases, and promotions from Trekell Art Supplies, we encourage you to subscribe to our email newsletter and follow us on social media platforms such as Facebook, Instagram, and Twitter. Additionally, regularly check our website for announcements and updates.
8. What is Trekell's return policy?
We want you to be completely satisfied with your purchase from Trekell Art Supplies. If for any reason you are not satisfied with your order, please refer to our return policy for detailed instructions on returning or exchanging items. Our customer support team is available to assist you with any questions or concerns regarding returns or exchanges.
9. How can I contact Trekell customer support?
If you have any questions, feedback, or inquiries, our dedicated customer support team is here to assist you. You can reach us via email at info@trekell.com or by filling out the contact form on our website. We strive to respond promptly to all inquiries and provide exceptional customer service.
10. Does Trekell offer wholesale opportunities for retailers?
Yes, Trekell Art Supplies offers wholesale opportunities for retailers interested in carrying our products in their stores. Please contact us at info@trekell.com for more information about our wholesale program and to discuss partnership opportunities.
11. Does Trekell sell in retail locations?
Yes, Trekell Art Supplies is available for purchase at select retail locations. We encourage you to support your local art supply store by shopping for Trekell products in person. Visit our store locator page on our website to find a retailer near you.
12. How long does it take for my order to ship and be received?
The shipping time for your order may vary depending on factors such as your location and the shipping method selected at checkout. For detailed information about shipping times and delivery estimates, please visit our shipping page on our website.
13. Does Trekell sponsor artists?
Yes, Trekell Art Supplies sponsors artists through our Pro Team program. We select artists to join our Pro Team through an application process that opens at the beginning of each year. If you're interested in becoming a sponsored artist, please visit our website to learn more about the application process and to submit your application during the designated period.
Additionally, we welcome collaboration opportunities with artists. If you're interested in collaborating with us, please visit the collaboration page on our website to submit a collaboration request.
Thank you for taking the time to read through our FAQ page. We hope this information has been helpful in addressing your questions about Trekell Art Supplies. At Trekell, we are dedicated to providing exceptional products and service to our valued customers and artists worldwide.
If you have any further questions or require assistance, please don't hesitate to reach out to our friendly customer support team. We're here to help and ensure that your Trekell experience is nothing short of exceptional.
Thank you for choosing Trekell for your artistic journey. Happy creating!
Warm regards,
The Trekell Team